Payment
You can choose from the following payment methods.
- Cash on delivery (payment by cash or card at the door)
- ● Convenience store deferred payment service (Kuroneko deferred payment service)
- ●Credit card payment
If you use cash on delivery
Regardless of the purchase amount, a flat fee of 400 yen will be charged. Payment can be made by cash, card, or electronic money.
As a general rule, orders confirmed by 12:00 will be shipped on the same day, orders confirmed after that will be shipped the next day. If you are in a hurry, please let us know.
Please note that if you place an order on a Saturday, Sunday, or public holiday, your order will be shipped on the next business day.
Kuroneko deferred payment service
○ Deferred payment fee: A flat rate of 330 yen regardless of purchase amount (revised on October 1, 2022)
Other points to note
○There are some products that cannot be paid for at the same time.
・Products shipped by courier service/Regular delivery
Even if you add these items to your cart together, you cannot pay for them at the same time. Payment will be made for each shipping method.
If the order date and delivery address are the same, we may ship multiple items together even if they use different shipping methods.
In that case, we will contact you again.
If you have any questions about payment, please feel free to contact us by phone or email.
About subscriptions
- ●Delivery will begin from the following month from the date of first delivery.
- ●Delivery will begin from the following month from the date of first delivery.
- ●If you purchase a subscription, we recommend that you receive your order at least four times. However, you can cancel the subscription service at any time by contacting us by the deadline set for each delivery interval. Please call us to cancel your subscription. Phone number: 0120-998-710
- ●Please contact us at least 10 business days before the scheduled delivery date for any changes or cancellations.
- ●If you cancel after shipment, you will be responsible for the round-trip shipping costs.
- ●Subscriptions are 10% cheaper than the regular price.
- ●In addition, if you sign up for a regular delivery of the Queen Set, we will send you the Eco Set from the second time onwards. If you purchase the Eco Set 6 times, you will receive a 2,000 yen discount, which is a great deal.
- ●If you need a bottle every time, please contact us below.
If you ever need a bottle, please let us know.
Regular Course Frequently Asked Questions
Q: What should I do if I want to change the expected delivery date?
If you contact us by phone, email, or fax at least 5 business days before the expected delivery date, we will accept any changes. Since this is an automated delivery system, if you contact us late, we may not be able to make the changes in time. Thank you for your understanding.
Q. My inventory is accumulating, but can I take a break in the middle of the day?
You can take a leave of absence for up to two months.
Q: I would like to order more, what will the price be?
We will add the discount rate (10% off) of the "regular course" you are currently using. We will ship immediately regardless of the next delivery date. During the period when you are using the regular course, our health foods will be discounted by 10%. If the additional order is less than 6,480 yen, please note that you will have to pay the shipping fee separately.
Required fees other than the product price
■ Consumption tax: 10% consumption tax
Shipping is free for orders over 10,000 yen (excluding tax).
Shipping Fee Table
Hokkaido
1200 yen
Tohoku
1100 yen
Kanto/Shinetsu (Nagano/Niigata)
950 yen
Tokai and Hokuriku
750 yen
Kinki and Shikoku
650 yen
Kyushu and China
600 yen
Okinawa
750 yen
Delivery time
■For cash on delivery: The next business day after your order is confirmed. ■For credit card payments: The next business day after payment is confirmed. ○Saturdays, Sundays, and public holidays are holidays, so we only ship on weekdays.
(If you apply by 12:00 on a weekday, your order will be shipped the same day.)
Orders placed on Saturdays, Sundays, and public holidays will be shipped on the next business day.
Returns and Exchanges
■Please return the product within 7 days of receiving it.
If an accident or damage occurs during transportation, we will replace the product immediately after receiving your contact.
If you don't like the product, we accept returns.
Please contact us within two weeks.
Regarding shipping costs for returns: If the product is damaged due to quality defects, we will cover the cost. If the damage is due to customer's convenience, the customer will cover the cost.
Subscription cancellation conditions
Due to shipping procedures, you can cancel your subscription by contacting us at least 7 days before the next scheduled shipping date.
Please contact us via the inquiry form on our website, email or phone.
If it is more than 7 days before the next scheduled shipping date and the shipping procedure has not been completed, we will accept cancellation processing.
Once your cancellation is confirmed, we will stop shipping your next scheduled shipment and will stop charging you.
Even if the shipping procedure has been completed, if you contact us by the scheduled shipping date, we will accept a return, provided that the product is unopened and unused.
You will be responsible for the shipping costs for the return, and we will process the refund as soon as we receive the returned item.
Refunds (refunds)
When a refund is required due to order cancellation, product return, cancellation of subscription, etc., we will process the refund according to the following payment methods. Please note that if the payment is transferred to a financial institution account designated by the customer due to cancellation or return due to customer's convenience, the transfer fee will be borne by the customer.
■If you paid by credit card, we will refund you via your credit card company. If we are unable to refund you via your credit card company, we will refund you by bank transfer to your designated bank account.
■ In the case of cash on delivery, the refund will be made by bank transfer to the financial institution account specified by the customer.
