FAQ
FAQs
Product Questions
What ingredients are the products made from?
KENSHOLIFE products use natural ingredients and place importance on quality and safety. Please check the ingredient list for each product on the product page.
Do you have any products for people with allergies?
Yes, we do have products that are suitable for allergies. Please check the ingredient information on the product page to ensure that it does not contain any specific allergens. If you have any questions about specific allergies, please contact us via our contact form.
How should I store the product?
Storage instructions are listed on the packaging of each product. In general, store in a cool, dark place away from direct sunlight. Detailed storage instructions are also listed on the product page.
Questions about shipping and delivery
How many days will it take to deliver?
Generally, we ship the next business day after payment is confirmed. Delivery times vary depending on the region and shipping method. For detailed delivery schedules, please use the tracking number in the email you receive after shipping.
Can I track my delivery?
Yes, we will email you a tracking number once your order has been shipped. You can use the tracking number to track your order in real time.
Can I change the delivery address?
If you wish to change the delivery address after placing your order, please contact customer support as soon as possible. However, please note that we may not be able to accept changes after the order has been shipped.
Payment Questions
What payment methods can I use?
We accept various payment methods, including credit cards, ApplePay, GooglePay, etc. For details, please check the Shopping Guide page .
What should I do if my payment doesn't go through?
If your payment does not go through, please first check your payment method and double-check the details you entered. If the issue persists, please contact Customer Support .
Can I issue a receipt?
Yes, we can issue a receipt if you wish. Please write "received receipt request" in the comment section when ordering, or contact customer support.
Questions about cancellations, returns and exchanges
Can I cancel my order?
You can cancel your order after placing it, as long as it has not been shipped yet. If you wish to cancel, please contact customer support as soon as possible. Please note that we cannot accept cancellations after shipment.
Can I return or exchange products?
If the product is defective or you wish to return or exchange it for any reason, please contact customer support within 7 days of receiving the product. For detailed information on our return and exchange policy, please see our return and exchange page.
Who pays for return shipping?
If the product is defective, we will cover the return shipping costs. Please note that if the return is due to a customer's convenience, the customer will be responsible for the shipping costs.
